ABOUT THIS POLICY
Le Sol respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and share personal information through our website, the Le Sol app, membership applications, and our services.
For questions about this policy or your personal information, contact hello@lesol.co.
INFORMATION WE COLLECT
We collect information you provide when you apply for membership, create an account, make a booking or purchase, communicate with us, or use our services. Depending on how you interact with Le Sol, this may include:

• Your name, email address, mailing address, and phone number.

• Membership application details, such as your date of birth, work information, and other information you choose to provide.

• Account and profile information.

• Class reservations, event registrations, purchases, and membership records.

• Messages, inquiries, and feedback you send to us.

• Payment and billing information provided through our payment service providers.

HOW WE USE YOUR INFORMATION
We use personal information to:

• Review membership applications and administer memberships.

• Create and manage accounts.

• Process payments, reservations, orders, and event registrations.

• Provide our services and communicate relevant updates.

• Respond to questions, requests, and feedback.

• Send newsletters and marketing communications where permitted.

• Protect our community, prevent misuse, and meet applicable legal obligations.

You can unsubscribe from marketing emails using the unsubscribe link in those messages. We may still send communications necessary to manage your account, bookings, or services.

HOW WE SHARE INFORMATION
We share information with service providers and partners where needed to deliver our services, including providers supporting our website, app, membership management, bookings, payments, and communications.
We may also disclose information when required by law or when necessary to respond to lawful requests, prevent fraud, or protect the rights and safety of our users and community.

DATA SECURITY AND RETENTION
We use reasonable safeguards to protect personal information. No method of electronic transmission or storage is completely secure.
We retain personal information as needed to provide our services and meet applicable legal, accounting, security, and operational requirements.

YOUR PRIVACY CHOICES
You may contact hello@lesol.co to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional privacy rights under applicable law.
We may need to verify your identity before fulfilling a request.

ACCOUNT & DATA DELETION
How to Request Account Deletion
To request deletion of your Le Sol app account and associated personal data, email hello@lesol.co from the email address associated with your account.
Use the subject line “Account Deletion Request” and include your full name. You do not need to reinstall or access the app to submit your request.
We may request additional information to verify account ownership. Please do not send your password or payment card details. Information We Delete After verifying your request, we delete your Le Sol app account and associated personal data.

Processing Time
We complete verified deletion requests and notify you when the process is complete.

CHILD SAFETY STANDARDS
Le Sol is committed to maintaining a safe community. We strictly prohibit child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM) on the Le Sol app. These standards apply to all users, content, and interactions.
Prohibited Content and Conduct Users may not create, upload, solicit, share, or distribute content that sexually abuses, exploits, or endangers anyone under 18. This includes child sexual abuse material, grooming, sexual solicitation of minors, sexualization of children, sextortion, and child sex trafficking.

Reporting a Concern
To report a child safety concern involving the Le Sol app, email hello@lesol.co with the subject line “Child Safety Concern.” Include relevant account information and a description of the concern. Do not attach, download, or forward suspected child sexual abuse material.If a child is in immediate danger, contact local emergency services.

Our Response
We review child safety reports and take appropriate action. When we become aware of child sexual abuse material on our app, we remove it. Violations may also result in restricted access, account suspension, or permanent account termination.
We comply with applicable child safety laws and report confirmed child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) or the appropriate regional authority, as applicable. We cooperate with lawful requests from relevant authorities.
Child Safety Contact
For child safety concerns or questions about these standards, contact hello@lesol.co.
CHANGES TO THIS POLICY
We may update this policy to reflect changes to our services, practices, or legal obligations. The latest version will be published on this page with an updated revision date.
CONTACT US
Le Sol
Email: hello@lesol.co